❓ Frequently Asked Questions

🛍️ Shopping FAQs

Q: How quickly do you ship orders?

A: Orders are shipped within 2 business days. You’ll receive a tracking number once your order is on the way.

Q: Do you offer local pickup or delivery?

A: Yes! We offer free local donation and consignment pickup and local delivery within 15 miles of Washington, DC 20020. Delivery fees vary by distance.

Q: Where are you located?

A: We are based in Washington, DC (20020). Local pickups and deliveries are available in this area.

Q: What payment methods do you accept?

A: We accept all major credit/debit cards, PayPal, Cash App, Zelle, and Venmo.

Q: What is your return policy?

A: All sales are final, but if you receive an item that was significantly misdescribed or damaged, please contact us at help@gentlyusedstore.com within 7 days of delivery.

Q: Are your items new or used?

A: We carry a mix of new, gently used, vintage, and collectible items. Each item description will note its condition.

Q: How often do you add new inventory?

A: New items are added daily, so check back often for fresh finds!

🤝 Consignment FAQs

Q: How much do I earn on my items?

A: Consignors receive 50% of the final sale price.

Q: When do I get paid?

A: Payouts are made monthly, but in some cases we can pay you within 24 hours of a sale. Payment is available by PayPal, Cash App, Zelle, Venmo, or check.

Q: What happens if my item doesn’t sell?

A: Unsold items may be donated, returned to you, or — if you prefer — we can donate it on your behalf.

Q: How long do you keep items for sale?

A: Most items are listed for 90 days. After that, you can choose to extend, have the item returned, or allow us to donate it on your behalf.

Q: Do you list on multiple platforms?

A: Yes! We list on eBay, Poshmark, Etsy, Mercari, Shopify, and auctions — we choose the best platform to maximize each item’s selling potential.

Q: Do I need to clean or prepare items before consigning?

A: Yes, items should be clean and in good, sellable condition. This helps us list them faster and increases their chances of selling.

Q: Do you accept furniture on consignment?

A: Select furniture pieces are accepted if they’re in good condition. Please call us or text photos to (301) 363-2722 before bringing furniture.